FAQ

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COVID-19 UPDATES

Due to the impact of COVID-19, some orders are experiencing longer transportation timelines.

Shipping / Order
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Shipping / Order
How much does Nook shipping cost?
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Free shipping all across the 10 Canadian provinces. Exceptions may occur. Please contact Customer Support at support@nookliving.ca if you live in a remote area to double-check availability.

Where does Nook ship?
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Free shipping all across the 10 Canadian provinces. Exceptions may occur. Please contact Customer Support at support@nookliving.ca if you live in a remote area to double-check availability.

When can I expect my Nook sofa to arrive?
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Shipping times may vary, but you can see below the Add to Cart button on the Shop Page approximate delivery times. Current lead times are averaging 3 to 4 weeks. Please contact Customer Support at support@nookliving.ca for more information.

Can I change my shipping address?
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To make any changes to your shipping address once you have ordered, make sure to contact Customer Support at support@nookliving.ca.

Can I schedule my delivery on a specific date?
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Unfortunately, delivery can't be scheduled on a specific date. Orders can be delayed until you are ready for it to arrive. Please contact Customer Support for accomodation: support@nookliving.ca.

Can I delay my order?
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We can delay your order until you are ready for it to arrive. Please contact our Customer Support and we do our best to accommodate you at support@nookliving.ca.

Can I change/cancel my order after placing it?
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Yes. Please contact Customer Support at support@nookliving.ca to change your order details.

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