Last update on Feb 17, 2022
Collecting your personal information
We only collect personal information to establish, manage and maintain our partnership and communication with you and to complete transactions made on our Websites. Your data is not sold to any third party.
Name, Email address, Telephone number, Mailing address, Province and country, Purchased products (stock-keeping unit (SKU), colour, category, price)
Name, Email address, Telephone number, Mailing address, Province and country, Date of purchase, Order number, Purchased products, Returned products, Reasons for return, Date of application, Date resolved
Name, Telephone number, Email address, Subject, Message
2. Using your personal information
We may use your personal information for the following purposes:
To ensure that orders are tracked
To disclose information required to process and deliver your orders
To manage product returns and parts orders
To follow-up on warranties and appointments made online
To respond effectively to your questions
To provide you with the appropriate services based on your needs and preferences
To collect statistical information, as specified below
Your personal information will not be used for purposes other than the reasons previously listed, unless we have received your consent or we are required or permitted to do so by law.
3. Using information for statistical purposes
Some of the information we receive is used for statistical reasons in order to improve our products and services as well as the overall customer experience. While this information is used largely for improving our products and services, we cannot guarantee in any way that we will reply to all your questions and we cannot guarantee that our products and services are defect-free.
4. Disclosing your personal information
We understand that disclosing your personal information to third parties requires your consent, except in the circumstances specified further in this document. However we can release your personal information without your consent if permitted and required to do so by law. We will use our best efforts to minimize the amount of information provided each time we are required to release your information.
Please note: if we have provided personal information for a purpose listed in Article 2 (listed above) to a third party that operates in a foreign jurisdiction, then local legislation may allow that third party to access your personal information without your consent.
5. Retaining your personal information
We keep your personal information to fulfill the purpose for which it was collected, to meet the legal requirements to retain information, and to protect our legitimate business interests.
6. Securing your personal information
Personal information that we collect is kept in a secure environment that is maintained for the safety of your information. The exchange of personal information between you and Bestar is protected by encryption technology, such as Transport Layer Security (TLS) and/or Secure Sockets Layer (SSL). All personal information is stored in our computers and those of our computer service providers. These technologies were implemented to ensure the confidentiality of your transactions, whereby our systems undergo tests and security reviews every six months.
7. Limited liability
Due to the Internet’s characteristics, we do not offer any guarantee against the potential risks regarding the misuse, interference, hacking or distortion of your personal information.
8. Questionnaires, surveys, and promotions
By using our Websites, you agree that Bestar occasionally may send you telephone and email surveys, as well as questionnaires to receive information voluntarily from you, and/or may contact you about our promotions. You are not obliged to participate in these surveys or to release your personal information that we may request. When you provide us with personal information, Bestar uses this information to build profiles of its Websites’ users. If Bestar has received your consent to collect your personal information at that time, Bestar may contact you for feedback about its products and services.
You can withdraw your consent to be contacted at any time by sending an email to the following address: email@example.com. In the email, please write “Withdraw of consent” in the subject line.
9. Using web browsers
When you use our Website (nookliving.ca), we are able automatically to collect certain information about your user profile. We use this information to adapt our Websites to your preferences and to collect information about how our Websites are used and viewed in order to improve its features.
You can set up your browser to notify you when you receive cookies or to disable cookies. You do not have to accept cookies in order to access our Websites. If you disable cookies, however, you may be unable to use certain features on our Websites such as making online purchases.
10. Protection and ensuring accuracy of your personal information
Nook has set up various safeguards to protect your personal information from theft or loss, and unauthorized use, modification, disclosure, or reproduction. These safeguards include reasonable physical, electronic and administrative measures that take into consideration the sensitivity of the information, as well was how this information is stored, and its purpose, amount and distribution.
We recognize that accurate and up-to-date personal information is important. We take reasonable steps to ensure the accuracy and comprehensiveness of personal information that is used and/or disclosed. However it is your responsibility to inform us of any significant changes to your personal information that may be relevant for our business partnership. If you think your account has been misused or that it may have been compromised, please contact us immediately.
11. Accessing and updating your personal information
You have the right to request access to personal information that is held about you. You also may ask that your personal information be corrected if it is inaccurate, incomplete or unclear, or if the law has not permitted its collection, disclosure or retention.
You can access or update your personal information at any time by contacting us at firstname.lastname@example.org.
13. Comments and questions